Frequently Asked Questions
Straight answers to what people ask most before starting the HumeCare+ protocol.
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About HumeCare+
What exactly is the HumeCare+ protocol?
HumeCare+ is a physician-led clinical weight loss program that goes far beyond a standard GLP-1 prescription. It combines prescription medication with Glycine, B12, and B6 supplementation to protect muscle and ease side effects, monthly 3D body composition scans to track fat versus lean mass, continuous physician optimization as your body changes, and the Hume Health app for medication tracking and direct clinician messaging.
Why is HumeCare+ different from other GLP-1 programs?
Most GLP-1 programs hand you a prescription and check in once a month. HumeCare+ builds a complete protocol around you: the medication is calibrated to your body type and adjusted continuously, supplementation protects your muscle while you lose fat, monthly 3D scans show exactly what is changing and why, and your physician has the data to optimize your protocol in real time. The result is 60% higher fat loss and 80% more muscle preserved compared to standard programs.
Is HumeCare+ safe?
HumeCare+ uses clinically proven, FDA-approved GLP-1 medications prescribed only to eligible patients by licensed US physicians. The protocol includes muscle-protecting supplementation (Glycine, B12, B6) and continuous physician monitoring to manage side effects and ensure patient safety throughout treatment.
Eligibility & Assessment
Am I eligible for HumeCare+?
HumeCare+ is available to adults in the United States. The free 1-minute assessment confirms eligibility. Generally, candidates have a BMI of 27 or above with at least one weight-related health condition (such as type 2 diabetes, high blood pressure, or sleep apnea), or a BMI of 30 or above. Your physician reviews your full health history before any prescription is issued.
Do I need to visit a clinic in person?
No. HumeCare+ is 100% telehealth. Your assessment, prescription, and all ongoing consultations happen through the Hume Health app and secure video calls. Medication and supportive therapies are delivered free to your door with next-day shipping.
Medication & Protocol
What GLP-1 medication will I receive?
Your HumeCare+ physician selects the most appropriate medication — typically semaglutide or tirzepatide — based on your medical history, current health status, and weight loss goals. Dosage is calibrated to your body and adjusted monthly as your protocol evolves and your body responds.
What are the Glycine, B12, and B6 supplements for?
These three supportive therapies are built into every HumeCare+ protocol. Glycine helps preserve lean muscle mass — which GLP-1 medication alone tends to reduce. B12 and B6 reduce common GLP-1 side effects such as nausea and fatigue, making the experience more comfortable and sustainable throughout treatment.
How quickly will I notice results?
Most members start noticing appetite changes and early weight loss within the first 4–8 weeks. The protocol typically delivers 5–10% body weight loss in the first 3 months, 10–20% by month 6, and continues from there. Individual results vary based on starting weight, adherence, and individual physiology.
3D Body Scans
What does the monthly 3D body scan measure?
Monthly 3D body composition scans track fat mass and lean muscle mass separately — not just total body weight. This data gives your physician precise insight into what is leaving your body (fat vs muscle), allowing protocol adjustments to protect your metabolism and ensure you're achieving the right kind of weight loss.
How do I access my scan results?
All scan results are available directly in the Hume Health app, alongside progress charts showing your fat loss and lean mass trends over time. Your physician reviews results and may adjust your protocol based on what the data shows.
Delivery & Logistics
How quickly will I receive my medication?
Once your prescription is approved, medication is dispatched with free next-day delivery across the United States. Packaging is discreet — nothing on the outside of the box identifies the contents.
Is HumeCare+ covered by insurance or FSA/HSA?
Coverage depends on your insurance plan and state. Many patients use FSA or HSA funds toward their HumeCare+ subscription, as physician-prescribed medications and medical services often qualify. Our clinical team can advise on your specific situation during the assessment.
Guarantee & Cancellation
What is the money-back guarantee?
HumeCare+ guarantees you will lose at least 10% of your body weight within 6 months of following the protocol. If you don't achieve this, you receive a full refund. Full terms — including what constitutes following the protocol — are at humecare.org/returns/.
Can I cancel at any time?
Yes — with no cancellation fee or penalty. Your clinical team will also provide guidance on a post-medication maintenance plan to help you sustain your results after stopping medication.
Still have a question?
Contact our clinical support team at support@humecare.com or message directly through the Hume Health app.
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