Accessibility Statement

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Last updated: July 2026

HumeCare+ serves people across a wide range of health journeys and circumstances. Ensuring that everyone can access information about treatment, start an assessment, and communicate with their clinical team — regardless of disability or assistive technology — is a core part of delivering healthcare responsibly.

Our Standard

We design and maintain humecare.org against the WCAG 2.1, Level AA standard. In practical terms, this shapes decisions including:

• All meaningful images carry descriptive alt text; purely decorative images have empty alt attributes so screen readers skip them without confusion.
• Text and background combinations meet or exceed minimum contrast ratios for readability across all sections and colour schemes.
• All interactive elements — navigation menus, assessment forms, FAQ accordions, and call-to-action buttons — are fully operable by keyboard alone, with visible focus indicators.
• Page structure uses a logical heading hierarchy and ARIA landmark roles so screen readers can navigate efficiently.
• Form fields in the eligibility assessment include clear labels, required-field indicators, and descriptive error messages.
• Layouts remain functional and readable when content is zoomed to 200% or when the user's operating system font size is increased.

Ongoing Commitment

Accessibility work is continuous. As the HumeCare+ platform evolves — new app features, updated protocol pages, expanded clinical content — each addition is reviewed against the same standard. We conduct periodic accessibility audits and act on findings before they reach users.

How To Report An Issue

If you encounter any barrier on humecare.org or within the Hume Health app — content that cannot be read by your screen reader, a form element that cannot be reached by keyboard, or anything else that prevents you from using the service — please let us know. A useful report includes:

• The URL of the page or the name of the app screen where the issue occurred
• A description of what happened and what you expected to happen
• The assistive technology, browser, and operating system you were using

Email accessibility@humecare.com. All accessibility reports are reviewed personally and receive a response within 2 business days. Issues that prevent access to clinical content or the assessment process are treated as the highest priority.

Third-Party Components

Certain elements of humecare.org — including the telehealth assessment platform and payment processing — are powered by third-party services. We select providers with a demonstrated commitment to accessibility standards, but their internal implementations are not under our direct control. If you encounter a barrier in a third-party component, report it and we will work with the vendor or provide an accessible alternative path through our support team.

Alternative Access

If any part of humecare.org or the Hume Health app presents a barrier you cannot overcome, our clinical support team at support@humecare.com can assist you with completing an assessment, reviewing your protocol, or accessing any information available on the site — by email or phone.